1. Introduction
At Dr. Mario Hearth and Fireplace, we are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through SMS messaging for appointment booking and reminders.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect and process the following personal information to provide our services effectively:
•Contact Information: Your name, phone number, email address, and property address.
•Service Preferences: Details about the type of appointment or service request you submit along with details of your unit.
•Communication Records: SMS messages and communications between you and Dr. Mario Hearth and Fireplace.
We only collect information that is necessary to fulfill the purposes outlined in this policy.
3. How We Use Your Information
The information we collect is used for the following purposes:
•Appointment Booking and Reminders: To send SMS messages confirming appointments or providing reminders.
•Customer Support: To respond to your inquiries or service requests.
•Legal Compliance: To comply with applicable laws and regulations.
We will never sell or share your information with third parties for marketing purposes.
4. Consent and Opt-Out
By providing your contact information, you consent to receive SMS messages from Dr. Mario Hearth and Fireplace for appointment scheduling and related purposes.
How to Opt-Out:
You can stop receiving SMS messages at any time by replying “STOP” to any message you receive from us. Once you opt-out, you will no longer receive messages unless you re-enroll by contacting us.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:
•Encrypted storage of data.
•Secure transmission of SMS communications.
•Access controls to ensure only authorized personnel can access your information.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted.
7. Third-Party Services
We may share your information with trusted third-party providers to deliver our services, such as Twilio for SMS messaging. These providers are obligated to handle your data securely and in compliance with applicable regulations.